Sentry Hydro Privacy Policy

Last Updated: July 22, 2026

Sentry Hydro operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Sentry Hydro is powered by Shopify, enabling us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, complete our Water Safety Check, or otherwise communicate with us.

1. Mobile Terms & SMS Messaging Consent Policy

Strict Non-Sharing Policy for Mobile Information:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

2. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact Details: Name, physical address, billing address, shipping address, mobile phone number, and email address.
  • Diagnostic & Property Profiles: Postal ZIP code, property drinking water source (e.g., Municipal Grid vs. Private Well), and plumbing structural profile.
  • Financial Information: Payment card details, transaction details, and payment confirmations processed securely via encrypted payment gateways.
  • Communications: Information included when contacting customer support or completing site forms.
  • Device & Usage Information: IP address, browser type, network connection, and site navigation metrics collected automatically via cookies and web beacons.

3. Personal Information Sources

We collect personal information directly from you (when completing forms or purchasing), automatically through device cookies, and from trusted service providers (such as payment processors and courier logistics).

4. How We Use Your Personal Information

  • Provide & Tailor Services: Fulfill order purchases, dispatch laboratory collection kits, transmit diagnostic report portfolios, and manage your account.
  • Marketing & Mobile Alerts: Deliver regional water health advisories, processing updates, and promotional communications via email or SMS (where explicitly opted in).
  • Customer Support & Security: Respond to inquiries, prevent fraudulent activity, and enforce site terms.

5. Disclosures to Third Parties

We share necessary information only with third-party service providers strictly to perform operational functions on our behalf (e.g., Shopify hosting, ISO/IEC 17025 accredited partner laboratories, and shipping couriers). These parties are contractually prohibited from using your non-mobile data for independent marketing purposes.

6. Your Privacy Rights & Choices (CCPA / GDPR)

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or request data portability. You can opt out of promotional emails by clicking "Unsubscribe" or cancel SMS alerts by replying STOP at any time.

7. Contact Us

Should you have questions about our privacy practices, wish to exercise your data rights, or reach customer support, please contact us at:

Sentry Hydro
Email: support@sentryhydro.com
Website: sentryhydro.com